Trustworthy Employees in Business: Protect Your Staff and Prevent Conflicts
Employee mental health and the quality of the work environment are now pillars of sustainable performance. As Trusted Person, Négo-Médiation offers neutral and confidential listening to support your employees and prevent conflicts within your company.
The Swiss trusted person: a legal and strategic obligation
The establishment of a trusted person is not only good practice, it is mandatory for all Swiss companies, as clarified by the Federal Court in a ruling of May 9, 2012. This requirement is also recommended by the State Secretariat for Economic Affairs (SECO) as part of conflict prevention measures within companies.
Employer's obligation to protect the physical and psychological health of workers.
The designation of a trusted person is considered an appropriate and necessary measure to prevent harm to employees' mental health.
Calling a trusted person is an effective prevention measure, the implementation of which must be adapted to the company's structure and size.
Cantonal labor inspectorates are stepping up their inspections of businesses, particularly small and medium-sized enterprises (SMEs), to ensure compliance with this legal requirement.
In case of default, the enforcement authority may require corrective measures proportionate to the size and capabilities of the company.
Preventing psychosocial risks through a trusted person in the company
A confrontational or hostile work environment leads to repeated resignations and increased absenteeism. By fostering a culture of dialogue and active listening, the trusted person in business helps boost employee engagement, reduce hasty departures, and improve talent retention.
Investing in this program means choosing to Promote and sustain well-being at work for sustainable performance and a peaceful social climate.
To detect weak signals.
Teams for psychosocial risk management.
Employees in difficulty.
Reduction in Turnover and Absenteeism: A Strategic Investment
A confrontational or hostile work environment leads to repeated resignations and increased absenteeism. By fostering a culture of dialogue and active listening, the trusted person in business helps boost employee engagement, reduce hasty departures, and improve talent retention.
Investing in this program means choosing to Promote and sustain well-being at work for sustainable performance and a peaceful social climate.
Related to the recruitment and training of new employees.
Thanks to a more relaxed work environment.
And team productivity.
Reduction in Turnover and Absenteeism: A Strategic Investment
A conflict-ridden or toxic work environment leads to repeated departures and increased absences. By fostering a culture of dialogue and listening, the trusted person helps strengthen employee engagement, limit hasty departures, and improve talent retention.
Cost reduction related to the recruitment and training of new employees.
Decline in sick leave thanks to a more peaceful work environment.
Increased Motivation and team productivity.
How do you designate a trusted person?
The implementation of a Swiss trusted person must be structured and tailored to the specific needs of your company. Here are the three essential steps for implementing an effective system that complies with legal requirements.
Every company has specific needs depending on its size, industry, and internal culture.
The employer may:
Name one internal person (non-managerial) trained in mediation and conflict resolution.
✔️ Call on external contractor to ensure complete independence and confidentiality.
Once the trusted person has been designated, it is essential to inform all employees so that they can call upon them if necessary.
Communicate on one's role and scope of intervention (posters, meetings, internal email).
Organize awareness sessions on psychosocial risks and workplace conflicts.
The device must be easily accessible to employees and ensure effective support.
Set a Confidential contact method (email, dedicated number, in-person appointment).
Ensure a status tracking and propose suitable solutions (mediation, support).
Thanks to these steps, the company ensures a healthier work environment that complies with legal requirements. Negotiation Mediation will accompany you in the implementation and monitoring of this essential system.
The key role of the trusted person in a company
The device of trusted person in business is an essential prevention mechanism. Its role is to offer a free, confidential, and neutral space for any employee who feels they are a victim of tension, conflict, or discomfort at work.
Unlike Human Resources or the hierarchy, the trusted person It is not intended to punish or defend the economic interests of the company. Its primary mission is to listen, support, and guide. As external experts based in Geneva, we guarantee absolute neutrality, thereby freeing the speech of employees who often fear retaliation or internal judgment.
Why choose an external Swiss trusted person?
Choosing to outsource this function to Négo-Médiation presents major strategic advantages. trusted person in business External, mastering local cultural and legal subtleties, brings immediate credibility and complete neutrality to the mechanism.
Outsourcing reassures employees about the complete confidentiality of exchanges. Nothing is disclosed to management without the explicit consent of the complainant.
Our consultants are trained to manage emotional distress and de-escalate crisis situations before they worsen.
Sometimes listening isn't enough. With our global vision, we know when it's time to suggest other processes, such as a mediation to re-establish dialogue between two parties, or one Negotiation to resolve contractual or structural disputes.
Awareness and support: the trusted person in the company at the heart of your culture
Implementing a listening system is a first step, but it is equally crucial to educate your teams and managers. Whether you want to train internal referents or raise awareness among your executives about detecting weak signals, our offer of trusted person in business you are equipped with the necessary tools.
These sessions allow participants to learn how to identify at-risk situations, adopt the right listening posture, and understand the current legal framework for any Swiss trusted person. You can find the details of our courses on our page formations.
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